Privacy Policy

The data controller responsible for personal data collected through this website is:

Transworld Energy FZE, Office No. LV-10/O1, P11-ELOB Deluxe, Hamriyah Free Zone, Sharjah, UAE. Email: [email protected]

We collect the following categories of personal data:

• Contact and identification data: full name, company name, job title, email address, telephone number, country and city of residence.
• Communication data: the content of messages, enquiries, or documents you submit via our contact or RFQ form.
• Technical data: IP address, browser type and version, operating system, referring URLs, and pages visited on our website. This data is collected automatically through cookies and server logs.
• Transaction data: details of products or services you enquire about or purchase, including quantities, specifications, and related commercial terms.

We do not sell, rent, or trade your personal data to third parties. We may share personal data with the following categories of recipients, only where necessary:

• Technology and service providers: email and CRM platforms, web hosting providers, and IT service companies that process data on our behalf under data processing agreements.
• Logistics and trade partners: freight forwarders, customs brokers, and inspection agencies, where required to execute a transaction you have initiated.
• Regulatory and governmental authorities: where we are legally required to disclose information under UAE law, including to HFZA, UAE Central Bank, or law enforcement authorities.
• Professional advisors: lawyers, auditors, and accountants, under professional confidentiality obligations.

As an international trading company, we may transfer personal data to recipients located outside the UAE. Where such transfers occur, we take appropriate steps to ensure that your data is protected in accordance with UAE data protection law and applicable international standards.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, and accounting obligations. Typical retention periods are:

• Enquiry and communication records: up to 3 years from the date of last contact.
• Transaction and contractual records: up to 7 years from the date of the transaction, in accordance with UAE commercial law.
• Technical logs: up to 12 months.

Subject to applicable law, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of inaccurate or incomplete data.
• Right to erasure: to request deletion of your data, subject to our legal obligations.
• Right to restrict processing: to request that we limit how we use your data.
• Right to data portability: to receive your data in a structured, machine-readable format.
• Right to object: to object to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on your consent, to withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.

Our website uses cookies. For full details of the cookies we use and how to manage them, please refer to our Cookie Policy, available at the footer of every page.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our website is served over an encrypted HTTPS connection. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the ‘Last updated’ date at the top of this page. We encourage you to review this Policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or by post at our registered office address.